Return Policy for Dinkie Pickleball

1. Return Eligibility

• 30-Day Return Window: You may return eligible items within 30 days of delivery. The delivery date is based on the tracking information provided by our shipping carrier.
• Eligible Items: Most Dinkie Pickleball apparel and accessories are returnable, provided they meet the following conditions:
  • Items must be unused, unworn, and in their original condition, with all tags and packaging intact.
  • Items must not be personalized, customized, or final sale (final sale items will be clearly marked on the product page).
• Non-Returnable Items: For hygiene or safety reasons, the following items are not eligible for return:
  • Personalized or custom-designed products.
  • Items marked as “final sale” at the time of purchase.
  • Gift cards or promotional vouchers.

2. Return Process

• Initiate a Return: Contact our support team at support@dinkiepickleball.com or  phone number within 30 days of delivery to request a return. Please provide your order number and a brief reason for the return.
• Return Authorization: We’ll respond within 2-3 business days with a Return Authorization (RA) number and instructions. Returns without an RA number will not be accepted.
• Pack and Ship: Securely package the item(s) in their original packaging and include the RA number. Ship the package to the address provided in the return instructions using a trackable carrier of your choice.
• Return Shipping Costs: The buyer is responsible for return shipping costs, including any tracking or insurance fees. We recommend using a trackable shipping method, as we are not liable for lost or damaged return shipments.

3. Refunds

• Refund Processing: Once we receive and inspect your return (typically within 5-7 business days), we’ll notify you via email about approval or rejection. If approved, your refund will be processed to your original payment method (via Square) within 3-5 business days.
• Refund Amount: Refunds cover the purchase price of the returned item(s), excluding original shipping costs and return shipping fees. Sales tax will be refunded as applicable.
• Damaged or Incorrect Items: If you receive a defective, damaged, or incorrect item, please contact us immediately at [insert contact email]. We may cover return shipping costs for such cases, at our discretion, and provide a full refund or replacement.

4. Exchanges

• Exchange Option: We currently do not offer direct exchanges. To get a different size, color, or item, please return the original item for a refund and place a new order on dinkiepickleball.com. This ensures you get the exact gear you want, subject to availability.

5. Bulk/Team Orders

• Special Considerations: Returns for bulk or team orders (e.g., uniforms or large quantities) may have additional requirements due to customized pricing or products. Please contact us at [insert contact email] before initiating a return for such orders.

6. Contact Us