Sales Policy for Dinkie Pickleball

1. Ordering

• Product Availability: Items listed on dinkiepickleball.com are subject to availability. If an item is out of stock, we’ll notify you via email with options for backorders or refunds.
• Order Confirmation: After placing an order through our WooCommerce checkout, you’ll receive an email confirmation with your order details. This confirms receipt of your order but does not guarantee availability until processed.
• Pricing: All prices are in U.S. dollars (USD) and exclude shipping costs and applicable taxes, which are calculated at checkout. Prices may change without notice, but your order price is locked in at checkout.

2. Payment

• Accepted Methods: We process payments securely through Square, accepting major credit/debit cards (Visa, Mastercard, American Express, Discover). All transactions are in USD.
• Payment Processing: Payments are processed via Square at the time of order placement. If we cannot fulfill your order, we’ll issue a refund to your original payment method through Square.
• Taxes: Sales tax is applied based on the shipping address, in accordance with state and local regulations, and displayed at checkout.

3. Shipping

• Domestic Shipping: We ship exclusively to addresses within the United States at this time. International shipping is not available.
• Shipping Costs: Shipping fees are calculated at checkout based on your location and selected shipping method, integrated through WooCommerce.
• Delivery Times: Orders typically ship within 2-5 business days after processing. Estimated delivery times are provided at checkout, but delays may occur due to carrier issues or other circumstances.
• Order Tracking: Once your order ships, you’ll receive a tracking number via email to follow your package’s journey.

4. Promotions and Discounts

• Offers: We love rallying with deals! Dinkie Pickleball may offer promotions, discounts, or coupon codes through our website or marketing channels. Each offer comes with specific terms (e.g., expiration dates, minimum purchase requirements).
• Bulk/Team Discounts: Planning to outfit a pickleball team or club? We offer special pricing for large or bulk orders. Reach out at [insert contact email, e.g., support@dinkiepickleball.com] for a custom quote.
• Exclusions: Some promotions cannot be combined with other offers. Check the promotion terms for details.

5. Order Changes and Cancellations

• Modifications: Need to adjust your order? Contact us within 24 hours of placing it at [insert contact email] or [insert phone number]. We’ll try to accommodate changes, but this depends on order processing status in WooCommerce.
• Cancellations: You may cancel your order within 24 hours for a full refund. After 24 hours, cancellations are subject to our discretion and may incur fees if the order has been processed or shipped.

6. Contact Us